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National Change of Address (NCOA)

Update your contact addresses for movers using Canada Post’s change-of-address records.

The Canadian NCOA database contains a 72-month history of National Change of Address (NCOA) information submitted to Canada Post from individuals, families, and companies. Addresses on the file are standardized and appended with the most recent forwarding addresses. Multiple moves are chained together to provide the most current address from any prior address in the chain. Since one in five, or approximately 20% of households and businesses in Canada move each year, the NCOA service is valuable in reducing undeliverable mail and helping increase response rates.

NCOA mover address update processing involves matching your contact file to Canada Post’s master database of individuals, families, and businesses that have moved during the past 72 months. This master file is updated monthly and contains an estimated 80% of all movers in Canada.

Your result file will contain your original input file with the new, corrected data appended. A field indicating the move type is also included. A summary report provides you with statistical data describing your results and a record layout defines field positioning and content.

Benefits

  1. Prevent the lost revenue that occurs from losing track of customers.
  2. Increase marketing campaign ROI by improving deliverability.
  3. Improve cash flow and reduce collection costs by maintaining accurate billing records.
  4. Reduce environmental and financial costs associated with undeliverable mail.
  5. Improve the accuracy of data analysis and comparison processes.
  6. Save costs associated with return mail and manual mover tracking.

Service Channels

Benefits

  • High level of customization.
  • Submit data in nearly any format.
  • Project manager will guide you.
  • No commitment or minimum volume requirements.

Requirements

  • Cleanlist Sales will prepare a  Statement-of-Work (SOW) for your approval.
  • Web-based secure file exchange.

Benefits

  • Receive updated data as soon as it’s available.
  • Only be notified in the event of a change.

Requirements

  • Subscription Agreement.

Benefits

  • Fully automated solution.
  • Conforms to your data standards.
  • On-demand, immediate processing.
  • Place orders 24/7.

Requirements

  • Subscription Agreement.
  • Exchanges files via SFTP.

Benefits

  • Host Cleanlist data and/or applications at your location.
  • Highest level of customization.
  • Maximum control of your data.
  • Unlimited usage licenses.
  • Regular database updates.

Requirements

  • Subscription Agreement.

Match Rate

1 – 3% Range.

Match Rate Factors:
  • List age (older lists may contain more movers)
  • List type (some organizations are more likely than others to be notified directly of moves)
  • List demographics (young or low-income list less likely to update Canada Post when moving)

Fields Appended

Field
Name
Length
Description
NADD1
60
Standardized or New Address 1
NADD2
60
Standardized or New Address 2
NCITY
50
Standardized or New City
NPROV
25
Standardized or New Province
NPOSTAL
20
Standardized or New Postal Code
NCOUNTRY
30
Standardized or New Country
NCOACODE
1

NCOA Match Code:

  • F = Family Move
  • I = Individual Move
  • B = Business Move
  • X = Nixie (Forwarding address not available)
  • - = No Match
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